Please contact / whatsapp our customer support team on 9514444114. Your order will be cancelled. Kindly mention your order ID if you have ordered in a mobile app. As we offer Cash On Delivery as a payment service you orders will be processed & assigned to delivery team as soon as you place your order and you may raise a cancel request within 10 minutes of placing an order through our App / platform.
Orders that are for next day delivery / Scheduled delivery around 7:30am - 9:00am will have to be raised a cancellation request not less than 10 hours or before 8:00pm the previous night. We are sorry that we are unable to cancel an order after it has been dispatched or delivered except in the case of a quality issue.
We strive to provide delicious meat & great customer experience each time you shop with us. We are happy to take maximum possible measures to keep you happy and resolve any issues that arises.
In the unlikely case of any quality issue, we request you to notify our Delivery Agent or our support team on whatsapp at 9514444114 and your order can be replaced with fresh product / return the cash at no cost.
We do a 100% replacement in the case of damaged goods, quality issues, or error in delivery. If we can only do a partial delivery (a few items might be not available in the market), our staff will inform you or may suggest a replacement for missing items. You have the right to refuse a partial order before delivery and may get a refund.
We offer customers an exclusive Refund or Return policy, where you can raise a return request of a product within 10 minutes of placing your order through app / platform. We also accept partial returns considered if one or all products in your order are damaged.
We take utmost care in providing the best quality, Returns will not be accepted under the following conditions:
Yes. A return can be created at item every level. If you have ordered multiple items, you can initiate a return / replacement / refund for any individual item. Offer items are not applicable.
For Cash on Delivery (COD) transactions, You get Full Refund at the time of delivery.
Instantly while your package is delivered.
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same may be credited back to your account in the case of a cancellation.